Category Archives: BSOD

"Blue Screen of Death", Blue Screen of Death, BSOD, Crash Dump, i3, i5, i7, Intel, Microsoft, Windows

Unexpected system crashes and red screen of death (RSOD)

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Having recently upgraded my system I kept finding that my computer would unexpectedly restart, games would crash out and after playing almost any game for 15-30 minutes I would get a Red Screen along with buzzing and then the computer would restart.

As with any issue the route cause and resolution might be different for you but I found that disabling XMP (Extreme Memory Profiles) completely resolved my issues.  XMP clocks upthe memory in your system, sometimes above what the manufacturer recommend so this would be classed as overclocking.

Other troubleshooting steps that you could perform if this does not resolve your issue

Check to see if any other components in your system are overclocked (CPU, GPU or Memory).

Check your system and component temperatures and ensure that all fans are running correctly.

Test your Hard Disk Drive using manufacturers or third party diagnostics software.

Test your Memory using manufacturers or third party diagnostics software.

Update the system BIOS

Update drivers (especially Chipset and GPU)

"Blue Screen of Death", Blue Screen of Death, BSOD, Microsoft, SBS 2008, Service Pack 2, Service Pack 2, Service Pack 2, Service Pack 2, Small Business Server 2008, Windows, Windows Server 2008, Windows Vista

Srvnet.sys – Revision History for Windows Vista SP2, Windows Server 2008 SP2 and Windows Small Business Server 2008 (SBS 2008)

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Srvnet.sys – Revision History for Windows Vista SP2, Windows Server 2008 SP2 and Windows Small Business Server 2008 (SBS 2008)

10-Apr-2013 – 6.0.6002.23094 – Srvnet.sys – x86/x64 – http://support.microsoft.com/kb/2831038 – “0x0000007E” Stop error when many users connect to shared folders on a Windows Server 2008 SP2-based computer

08-Mar-2013 – 6.0.6002.23075 – Srvnet.sys – x86/x64 – http://support.microsoft.com/kb/2732618 – High CPU usage on a file server that is running Windows Vista, Windows 7, Windows Server 2008 or Windows Server 2008 R2 with ABE enabled

05-Oct-2012 – 6.0.6002.22944 – Srvnet.sys – x86/x64 – http://support.microsoft.com/kb/2761551 – It takes longer than expected to log on to client computers that do not have update 2560500 installed and that are running Windows Vista or Windows Server 2008

02-Mar-2012 – 6.0.6002.22808 – Srvnet.sys – x86/x64 – http://support.microsoft.com/kb/2678748 – Multiple applications stop responding when they try to access the same shared file by using the SMB Version 2 protocol in Windows Server 2008

29-Apr-2011 – 6.0.6002.22634 – Srvnet.sys – x86/x64 – http://support.microsoft.com/kb/2536275 – MS11-048: Vulnerability in SMB Server could allow denial of service: June 14, 2011

29-Apr-2011 – 6.0.6002.18462 – Srvnet.sys – x86/x64 – http://support.microsoft.com/kb/2536275 – MS11-048: Vulnerability in SMB Server could allow denial of service: June 14, 2011

13-Apr-2011 – 6.0.6002.22625 – Srvnet.sys – x86/x64 – http://support.microsoft.com/kb/2528613 – The Server service stops responding when you try to stop it in Windows Vista or in Windows Server 2008

18-Feb-2011 – 6.0.6002.22592 – Srvnet.sys – x86/x64 – http://support.microsoft.com/kb/2508429 – MS11-020: Vulnerabilities in SMB Server could allow remote code execution: April 12, 2011

18-Feb-2011 – 6.0.6002.18407 – Srvnet.sys – x86/x64 – http://support.microsoft.com/kb/2508429 – MS11-020: Vulnerabilities in SMB Server could allow remote code execution: April 12, 2011

14-Dec-2010 – 6.0.6002.22547 – Srvnet.sys – x86/x64 – http://support.microsoft.com/kb/2479442 – Stop error during startup in Windows Server 2008 or in Windows Vista

06-Sep-2010 – 6.0.6002.22481 – Srvnet.sys – x86/x64 – http://support.microsoft.com/kb/2345886 – Description of the update that implements Extended Protection for Authentication in the Server service

06-Sep-2010 – 6.0.6002.18306 – Srvnet.sys – x86/x64 – http://support.microsoft.com/kb/2345886 – Description of the update that implements Extended Protection for Authentication in the Server service

12-Feb-2010 – 6.0.6002.22337 – Srvnet.sys – x86/x64 – http://support.microsoft.com/kb/951418 – Stop error in Windows Vista, Windows 7, Windows Server 2008, or Windows Server 2008 R2: “0x00000050 PAGE_FAULT_IN_NONPAGED_AREA”

11-Dec-2009 – 6.0.6002.22286 – Srvnet.sys – x86/x64 – http://support.microsoft.com/kb/971468 – MS10-012: Vulnerabilities in SMB Server could allow remote code execution

11-Dec-2009 – 6.0.6002.18164 – Srvnet.sys – x86/x64 – http://support.microsoft.com/kb/971468 – MS10-012: Vulnerabilities in SMB Server could allow remote code execution

13-Jul-2009 – 6.0.6002.22171 – Srvnet.sys – x86/x64 – http://support.microsoft.com/kb/973482 – Stop error message on a computer that is running Windows Vista or Windows Server 2008: “Stop error code “0x0000000A (IRQL_NOT_LESS_OR_EQUAL)” or “Stop error code 0x0000007E (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED)”

 

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Troubleshoot a Blue Screen of Death BSOD or Crash Dump on a Microsoft Windows Operating System

It’s probably the thing we all dread most, evereything has been working great for weeks/months/years and then suddenly your machine starts randomly crashing to a Blue Screen of Death or BSOD

All is not lost though as Windows will often generate its own crash dump a report of what happened to cause the crash, this is often invaluable when it comes to finding the cause and fixing it.

A company called Nirsoft offer a great little utility called Blue Screen View, you can download it from here ttp://www.nirsoft.net/utils/blue_screen_view.html

This program will automatically analyse the default Mini Dump and Crash Dump locations and then pull back a summary of the driver or system file that was most likley the cause of your crash.  In many cases it’s then just a simple case of removing the offending software, updating/downgrading the device driver or installing a software patch/hotfix.

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Windows will not boot with a Stop Error 0x0000007B

A very common BSOD (Blue Screen of Death) is a STOP error 0x0000007B and may indicate either a hardware, software or driver issue.

Please see the great troubleshooting guide put together by Tim Fisher on about.com

http://pcsupport.about.com/od/findbyerrormessage/a/stop0x0000007b.htm

One thing that Tim does not mention is that sometimes it is necessary to slipstream the AHCI SATA Controller Drivers into your Windows XP or Windows Server 2003 installation media.  This can easily be done by downloading and using nLite to slipstream drivers and updates into your Windows XP or Windows Server 2003 CD Media, you can get the application from http://www.nliteos.com/

Common AHCI Sata Drivers include:

Intel – http://downloadcenter.intel.com (Look under Chipset, Chipset Software and then Intel Rapid Storage Technology.  You will need the F6 Drivers for either x86 or x64 depending on you using 32bit or 64bit windows)

Nvidia – http://www.nvidia.co.uk/Download/index.aspx?lang=en-uk or http://www.nvidia.com/Download/index.aspx?lang=en-us

AMD/ATI – http://support.amd.com/us/Pages/AMDSupportHub.aspx