Tag Archives: “KB 2627052”

2010, 2010 R2, 2010 R3, Backup Exec, Microsoft, SBS 2011, Service Pack 1, Service Pack 1, Service Pack 1, Service Pack 1, Small Business Server 2011, Symantec, Windows, Windows 7, Windows Server 2008 R2

Windows 7, Windows Server 2008 R2 or SBS 2011 with Service Pack 1 – Randomly Stops Responding after you use the VSS Software Provider in Windows

If you are using the Volume Shadow Copy Service (VSS) software provider on a system running Windows 7 – Service Pack 1, Windows Server 2008 R2 – Service Pack 1 or Small Business Server 2011 – Service Pack 1 then you may find the computer randomly stops responding.

 

This occurs because volsnap.sys tries to obtain a lock again on a file even if it is already holding a lock.

A hotfix can be requested to resolve the issue using KB 2627052 http://support.microsoft.com/kb/2627052