Tag Archives: Fax

Canon, Fax, Microsoft, SBS 2011, Service Pack 1, Service Pack 1, Service Pack 1, Service Pack 1, Small Business Server 2011, Windows, Windows 7, Windows Server 2008 R2

Xpsprint.dll – Pre Service Pack 2 Revision History for Windows Server 2008 R2 SP1, Windows 7 SP1 and Windows Small Business Server 2011 (SBS 2011)

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Xpsprint.dll – Pre Service Pack 2 Revision History for Windows Server 2008 R2 SP1, Windows 7 SP1 and Windows Small Business Server 2011 (SBS 2011)

13-Jan-2013 – 6.2.9200.16492 – Xpsprint.dll – x86/x64 – http://support.microsoft.com/kb/2670838 – A platform update is available for Windows 7 SP1 and Windows Server 2008 R2 SP1

25-Oct-2012 – 6.2.9200.16440 – Xpsprint.dll – x86/x64 – http://support.microsoft.com/kb/2670838 – A platform update is available for Windows 7 SP1 and Windows Server 2008 R2 SP1

24-Nov-2011 – 6.1.7601.21866 – Xpsprint.dll – x86/x64 – http://support.microsoft.com/kb/2647169 – Windows Fax and Scan cannot send a fax if Internet Explorer 9 is installed in Windows Vista, in Windows Server 2008, in Windows 7 or in Windows Server 2008 R2

12-Mar-2011 – 6.1.7601.21682 – Xpsprint.dll – x86/x64 – http://support.microsoft.com/kb/2522422 – Cannot print from Internet Explorer 9 using some Canon printers

Fax, Internet Explorer, Internet Explorer 9, Microsoft, SBS 2003, SBS 2008, SBS 2011, Small Business Server 2003, Small Business Server 2008, Small Business Server 2011, Windows, Windows 7

[RESOLVED] Windows Fax and Scan – Invalid procedure call or argument URL: res://ieframe.dll/preview.js

When you try to use Windows Fax and Scan to send a fax message with content in the body section of the fax you may get an error similar to the following example:

Script Error

Line: 2107

Char: 1

Error: Invalid procedure call or argument

Code: 0

URL: res://ieframe.dll/preview.js

This seems to start occurring after Internet Explorer 9 is installed and currently it seems that the only workaround is to uninstall Internet Explorer 9 or not enter text into the body section of the fax.

Following on from our Microsoft PSS case we have been given two different solutions to this issue, the first is to apply the latest Cumulative Security Update for Internet Explorer.  This can be obtained via Microsoft Update or Windows Update and may have already been installed automatically.  You can find further information here MS11-099: Cumulative Security Update for Internet Explorer: December 13, 2011 http://support.microsoft.com/kb/2618444

Another possible fix for this issue is to apply the hotfix mentioned in Microsoft KB 2647169 http://support.microsoft.com/kb/2647169 this applies to Windows 7, Windows Server 2008 R2 and Microsoft Windows Small Business Server 2011 (SBS 2011).

A case is open with Microsoft PSS regarding this issue and once I have more permanent fix I will post it here.

Here is the official stance from Microsoft on this issue http://support.microsoft.com/kb/2629557

Fax, Microsoft, SBS 2008, SBS 2011, Small Business Server 2008, Small Business Server 2011, Windows, Windows 7, Windows Server 2008, Windows Server 2008 R2, Windows Vista

The Microsoft Fax Service may crash randomly on Windows Server 2008 – SP2, SBS 2008 – SP2 or Windows Server 2008 R2, SBS 2011

You may find that the Microsoft Windows fax service randomly crashes, this will be evident in the Windows Application Event Log where you will find Events with a Source of “Application Error”. These will reference “fxssvc.exe” and the exception code within the event will most likely be “0xc0000005”.

The error can occur because of a race condition in the fax service, this in turn can cause the access violation knocking the fax service over.
The issue can be resolved by installing the Microsoft Hotfix from KB 2302075 http://support.microsoft.com/kb/2302075 this hotfix contains updated versions of “Fxssvc.exe” for Server 2008/Vista/SBS 2008 – SP2 and Server 2008 R2/Windows 7/SBS 2011