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Canon, Fax, Microsoft, SBS 2011, Service Pack 1, Service Pack 1, Service Pack 1, Service Pack 1, Small Business Server 2011, Windows, Windows 7, Windows Server 2008 R2

Xpsprint.dll – Pre Service Pack 2 Revision History for Windows Server 2008 R2 SP1, Windows 7 SP1 and Windows Small Business Server 2011 (SBS 2011)

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Xpsprint.dll – Pre Service Pack 2 Revision History for Windows Server 2008 R2 SP1, Windows 7 SP1 and Windows Small Business Server 2011 (SBS 2011)

13-Jan-2013 – 6.2.9200.16492 – Xpsprint.dll – x86/x64 – http://support.microsoft.com/kb/2670838 – A platform update is available for Windows 7 SP1 and Windows Server 2008 R2 SP1

25-Oct-2012 – 6.2.9200.16440 – Xpsprint.dll – x86/x64 – http://support.microsoft.com/kb/2670838 – A platform update is available for Windows 7 SP1 and Windows Server 2008 R2 SP1

24-Nov-2011 – 6.1.7601.21866 – Xpsprint.dll – x86/x64 – http://support.microsoft.com/kb/2647169 – Windows Fax and Scan cannot send a fax if Internet Explorer 9 is installed in Windows Vista, in Windows Server 2008, in Windows 7 or in Windows Server 2008 R2

12-Mar-2011 – 6.1.7601.21682 – Xpsprint.dll – x86/x64 – http://support.microsoft.com/kb/2522422 – Cannot print from Internet Explorer 9 using some Canon printers

11.4.2, 11.4.2, 11.4.2, 11.4.2, 11.4.2, 11.4.2, 11.4.2, 11.4.2, 11.4.2, 11.4.2, 11.5.1, 11.5.1, 11.5.1, 11.5.1, 11.5.1, 11.5.1, 11.5.1, 11.5.1, 11.5.1, 11.5.1, 11.5.1, 11.5.2, 11.5.2, 11.5.2, 11.5.2, 11.5.2, 11.5.2, 11.5.2, 11.5.2, 11.5.2, 11.5.2, 11.5.2, 21, 22, 23, 330, 505, 510, 520, 530, 810, 820, 830, Apple, CSP1, CSP1, CSP1, CSP1, CSP1, CSP1, CSP1, CSP1, CSP1, CSP1, CSP1, CSP1, CSP1, CSP1, CSP2, CSP2, CSP2, CSP2, CSP2, CSP2, CSP2, CSP2, CSP2, CSP2, CSP2, CSP2, CSP3, CSP3, CSP3, CSP3, CSP3, CSP3, CSP3, CSP3, CSP3, CSP3, CSP3, CSP3, CSP3, CSP3, CSP4, CSP4, CSP4, CSP4, CSP4, CSP4, CSP4, CSP4, CSP4, CSP4, CSP4, CSP4, CSP4, CSP4, CSP5, CSP5, CSP5, CSP5, CSP5, CSP5, CSP5, CSP6, CSP6, CSP6, CSP6, CSP6, CSP6, CSP6, CSP7, CSP7, CSP7, CSP7, CSP7, CSP7, CSP7, CSP8, CSP8, CSP8, CSP8, CSP8, CSP8, CSP8, CSP9, CSP9, CSP9, CSP9, CSP9, CSP9, CSP9, CSP9, CSP9, CSP9, FireBox, Internet Explorer, Internet Explorer 8, Internet Explorer 9, Microsoft, Safari, System Manager, Watchguard, WSM, XTM

Watchguard XTM Firewall UTM Device – Cannot browse some sites and logs report GAV job open failed (failed to connect to scand at scand)

Cannot browse some sites and logs report GAV job open failed (failed to connect to scand at scand)

You may find that you cannot access or browse some websites when you are using a Watchguard XTM Firewall or UTM device and the GAV (gateway antivirus) is enabled.  When you review the appliance logs you see the following event logged GAV job open failed (failed to connect to scand at scand).  In this instance the anti-virus proces or component of the XTM device has probably crashed or stopped responding.

Resolution/Workaround:

You might be able to permantently resolve this issue by upgrading to a newer XTM OS i.e. 11.4.2 to 11.5.2 or you may simply need to apply the latest CSP release for the XTM OS build you are using i.e. 11.4.2 CSP9 (Service Pack).  Newer OS releases and Service Packs often included fixes for these sorts of GAV issue.

A workaround would be to schedule a reboot of your Watchguard XTM appliance, this will reset the GAV (gateway antivirus) and should allow pages to load correctly again.