Tag Archives: IE

Internet Explorer 9 File Download Issues

An issue that has been going on for some time now is an inability to correctly download certain files using Microsoft Internet Explorer 9.  You will find that the download dialog launches but the file name and type that Internet Explorer 9 displays does not correlate with the original download link.

The most likely cause of this is having a tick in the check box next to the following option

“Do Not Save Encrypted pages to disk”

You can verify this setting by opening Internet Explorer 9, clicking “Tools”, “Internet Options”, Clicking the “Advanced” tab and then scrolling down to the “Security” section.  This is where you will find the “Do Not Save Encrypted pages to disk” value.

To resolve the issue just untick the box next to “Do Not Save Encrypted pages to disk” and then close and re-launch your Internet Explorer 9 browser.

[RESOLVED] You must close all dialog boxes before you can close Exchange Management Console

After installing Internet Explorer 9 on your Microsoft Exchange 2007 or Exchange 2010 mail servers you may have been noticing that the Exchange Management Console will refuse to close and simply state “You must close all dialog boxes before you can close Exchange Management Console”.

This has been a long running issue but has finally been resolved by the Microsoft Internet Explorer Developer Team.

Please note that this issue is now resolved by installing the latest cumulative security update for Internet Explorer, The fix was first included in security update 2618444 http://support.microsoft.com/kb/2618444

Information on the scope of this issue can still be found here KB 2624899 http://support.microsoft.com/kb/2624899

You can request the hotfix by visiting Microsofts website and searching for the following Knowledge Base article KB 2624899

Note: The hotfix is actually for Internet Explorer 9 rather than Microsoft Exchange but does actually resolve the issues with the Exchange Management Console not closing correctly.

Cannot Open or View PDF Files using Internet Explorer Browser

A very common issue that Internet Explorer 8 and 9 users can face is an inability to view or download PDF files from a secure site (HTTPS).  As an example you will find that if you try to view the PDF in a browser window you will simply see a blank page.  This is due to the use of cache control headers which don’t seem to work correctly with secure sites in Internet Explorer.

If you are having this particular issue then please do the following:

  • Start “regedit” the default Windows Registry Editor
  • Next you need to locate this registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings
  • Click on the “Edit” menu and then click “New” and then “Dword Value”, you will need to do this twice so that you can setup both the keys below.

Name = BypassSSLNoCacheCheck Type = Dword Data = 1 (Hex or Decimal)

Name = BypassHTTPNoCacheCheck Type = Dword Data = 1 (Hex or Decimal)

  • Close Regedit and Reboot, you should now find that the issue is resolved.