Category Archives: Toshiba

Windows will not boot with a Stop Error 0x0000007B

A very common BSOD (Blue Screen of Death) is a STOP error 0x0000007B and may indicate either a hardware, software or driver issue.

Please see the great troubleshooting guide put together by Tim Fisher on about.com

http://pcsupport.about.com/od/findbyerrormessage/a/stop0x0000007b.htm

One thing that Tim does not mention is that sometimes it is necessary to slipstream the AHCI SATA Controller Drivers into your Windows XP or Windows Server 2003 installation media.  This can easily be done by downloading and using nLite to slipstream drivers and updates into your Windows XP or Windows Server 2003 CD Media, you can get the application from http://www.nliteos.com/

Common AHCI Sata Drivers include:

Intel – http://downloadcenter.intel.com (Look under Chipset, Chipset Software and then Intel Rapid Storage Technology.  You will need the F6 Drivers for either x86 or x64 depending on you using 32bit or 64bit windows)

Nvidia – http://www.nvidia.co.uk/Download/index.aspx?lang=en-uk or http://www.nvidia.com/Download/index.aspx?lang=en-us

AMD/ATI – http://support.amd.com/us/Pages/AMDSupportHub.aspx

Verify the Health and Operation of your Intel® Processor with the Intel® Processor Diagnostic Tool

A 32 and 64 bit version of the IPDT or Intel Processor Diagnostic Tool can be downloaded from here: http://www.intel.com/support/processors/sb/CS-031726.htm

You can also see a video on how to use it here: http://www.youtube.com/watch?v=tpPOqh_Bq78

You can use the diagnostic tool to test the various features of your Intel Processor and perform a stress test to ensure that it is operating in a  stable manner.

Microsoft Windows based Computers and Laptops – Slow System Startup with Realtek HD Audio Chipset

You may find that Windows based computers and laptops are very slow to startup and in some instances slow to shutdown.  This has been witnessed when out dated drivers are installed for the integrted Realtek HD Audio Chipset.

The Realtek HD Audio drivers offered on Microsoft Update are often dated 2005 and are many years behind those available directly from the Audio Chipset manufacturer.

You can verify your current Audio Chipset and Driver version from “Device Manager”

Please visit http://www.realtek.com/downloads/ to find and download the latest applicable drivers for your Windows system.  They will usually reference the drivers as “High Definition Audio Codecs (Software)” and then under Windows the list Operating System Compatability for each system and provide several download links based upon locations around the world.  Downloads from the Realtek site can be slow at busy times of the day so you may need to be patient and/or download outside peak hours.

As you can see from the table the current drivers from Realtek Support are dated 21st October 2011 and are usually updated every 1-2 months, it would be worth updating to the latest release to resolve your slow startup times and then add updating your audio drivers into your usual computer maintenance schedule.  Once you have updated remember to check Device Manager to ensure that the latest drivers are actually installed and that the device is operating correctly.