Tag Archives: Samsung

[RESOLVED] Google Android ICS 4.0, 4.01 or 4.02 – Handset Crashes and Reboots when you try to connect to an IPSec Xauth PSK VPN over the 3G Mobile Network

You may find that your Google Android ICS 4.0, 4.01 or 4.02 Smart Phone crashes and reboots when you try to connect to an IPSec Xauth PSK VPN over the 3G Mobile Network.  This has been seen to occur with Watchguard and Cisco VPN connections and is related to a glitch in the Google Android Modem Driver.

You will need to wait for an Over the Air update to Google Android 4.0.3 for the issue to be resolved, if this issue is severely affecting you then you may be able to contact your moile network carrier and/or the handset manufacturer to arrange to have the phone updated earlier.

Further information about this issue can be found here: http://code.google.com/p/android/issues/detail?id=23404&can=1&q=vpn%20xauth&colspec=ID Type Status Owner Summary Stars

Microsoft Windows based Computers and Laptops – Slow System Startup with Realtek HD Audio Chipset

You may find that Windows based computers and laptops are very slow to startup and in some instances slow to shutdown.  This has been witnessed when out dated drivers are installed for the integrted Realtek HD Audio Chipset.

The Realtek HD Audio drivers offered on Microsoft Update are often dated 2005 and are many years behind those available directly from the Audio Chipset manufacturer.

You can verify your current Audio Chipset and Driver version from “Device Manager”

Please visit http://www.realtek.com/downloads/ to find and download the latest applicable drivers for your Windows system.  They will usually reference the drivers as “High Definition Audio Codecs (Software)” and then under Windows the list Operating System Compatability for each system and provide several download links based upon locations around the world.  Downloads from the Realtek site can be slow at busy times of the day so you may need to be patient and/or download outside peak hours.

As you can see from the table the current drivers from Realtek Support are dated 21st October 2011 and are usually updated every 1-2 months, it would be worth updating to the latest release to resolve your slow startup times and then add updating your audio drivers into your usual computer maintenance schedule.  Once you have updated remember to check Device Manager to ensure that the latest drivers are actually installed and that the device is operating correctly.

[RESOLVED] – Microsoft Exchange 2010 – Appointments exceeding 24 hours changed to multiple day All Day Event on Mobile Phones/Devices

Microsoft Exchange 2010 Service Pack 1 ActiveSync does seem to have issues with Appointments exceeding 24 hours that are not all day events (i.e. Friday to Sunday).  I have personally seen this issue with the iPhone 4 and 3GS, both were upgraded to IOS5 which did not resolve the issue.  The latest update “Microsoft Exchange 2010 Service Pack 1 – Hotfix Rollup 6” also does not seem to resolve this problem.

You might wish to test if you have the issue with your ActiveSync enabled Smart Phone or Device, you should be able to replicate the issue by asking a collegue to send you a meeting invite that starts on Friday at 4pm and then finishes on Sunday at 2pm, Once you accept the invite you will find that it has been changed to several all day events (Fri, Sat and Sun) rather than an appointment between the specified time period.

After a long wait it appears that this issue is resolved in Rollup 1 for Exchange Server 2010 – Service Pack 2, you can obtain the Rollup using the link below:

http://www.microsoft.com/download/en/details.aspx?id=28809 – Update Rollup 1 for Exchange Server 2010 Service Pack 2 (KB2645995)

You can see the overall list of fixes/changes in Rollup 1 here:


The Fix we are most interested in is “A meeting item displays incorrectly as multiple all-day events when you synchronize a mobile device on an Exchange Server 2010 mailbox”

This was original raised in: http://support.microsoft.com/kb/2549255

You will need to ensure that you have updated your Microsoft Exchange 2010 Server to Service Pack 2 before you can install the Rollup so remember to factor extra time in for this.

You can obtain Microsoft Exchange Server 2010 – Service Pack 2 from here: http://www.microsoft.com/download/en/details.aspx?id=28190

Microsoft do seem to be aware of the issue and mention it in this Knowledgebase article

http://support.microsoft.com/kb/2563324 Current issues with Microsoft Exchange ActiveSync and Third Party Devices

Issue 1.6 – Appointment exceeding 24 hours changed to multiple day All Day Event
When an appointment item’s duration exceeds 24 hours, but is not marked as an All Day Event, Exchange ActiveSync changes the item on the device to become a multi-day All Day Event. The next time that the device synchronizes with the mailbox, the change is propagated from the item on the device to the item on the Exchange Server 2010 mailbox.

Microsoft is investigating this issue. This problem can occur when using any ActiveSync device synchronizing with Exchange Server 2010.

As you can see Microsoft do not currently have a solution to the problem and may well need to contact Apple and/or Google to produce a fix for both the iPhone and Android based handsets.

I would recommend contacting Microsoft Product Support and your mobile phone manufacturer if this issue is affecting you.  The more users that log the issue the higher priority it will be given and the quicker we can expect to see a fix emerge.