rdpudd.dll 10.0.20348.1070 03-Jun-23 KB5027225
rdpudd.dll 10.0.20348.1070 27-Apr-23 KB5026370
rdpudd.dll 10.0.20348.1070 30-Mar-23 KB5025230
rdpudd.dll 10.0.20348.1070 09-Mar-23 KB5023705
rdpudd.dll 10.0.20348.1070 03-Feb-23 KB5022842
rdpudd.dll 10.0.20348.1070 06-Jan-23 KB5022291
rdpudd.dll 10.0.20348.1070 15-Dec-22 KB5022553
rdpudd.dll 10.0.20348.643 01-May-22 KB5013944
rdpudd.dll 10.0.20348.643 21-Apr-22 KB5012637
rdpudd.dll 10.0.20348.643 02-Apr-22 KB5012604
rdpudd.dll 10.0.20348.469 08-Mar-22 KB5011558
rdpudd.dll 10.0.20348.469 02-Mar-22 KB5011497
rdpudd.dll 10.0.20348.469 10-Feb-22 KB5010421
rdpudd.dll 10.0.20348.469 25-Jan-22 KB5010354
rdpudd.dll 10.0.20348.469 19-Jan-22 KB5009608
rdpudd.dll 10.0.20348.469 15-Jan-22 KB5010796
rdpudd.dll 10.0.20348.469 05-Jan-22 KB5009555
rdpudd.dll 10.0.20348.407 03-Jan-22 KB5010197
rdpudd.dll 10.0.20348.405 07-Dec-21 KB5008223
rdpudd.dll 10.0.20348.379 06-Nov-21 KB5007254
rdpudd.dll 10.0.20348.350 02-Nov-21 KB5007205
rdpudd.dll 10.0.20348.320 15-Oct-21 KB5006745
Tag Archives: “Microsoft Remote Desktop Gateway”
Remote Desktop Sessions Pause Or Exhibit Unresponsiveness – Lag Whilst Typing And Session Will Not Accept Mouse Inputs
Remote Desktop Services can be extremely useful, allowing users to access a terminal server or their company desktop computer from another location. One very common complaint with RDP sessions is screen refresh delays and a delay when typing or trying to click on items using the mouse cursor. It will appear to most that the session has become unresponsive for a period of 5-20 seconds, after this delay the session will return to normal for a period of several minutes before once again becoming unresponsive. You may find that this issue becomes more apparent as more users connect to the specific terminal server in question and if all these users utilise several applications (i.e. Outlook, Word and Excel) together.
Causes for poor user experience when connected via RDP are varied but one of the most common is resource exhaustion or contention. This in turn causes a delay in processing that appears as a pause or unresponsiveness.
Check that your computer or terminal server has sufficient Memory to cope with the current load.
The next thing to verify by using performance monitor is that the PhysicalDisk\% Idle Time is consistently high, that’s correct this should be 90-100% when the server is not very busy.
It is worth running performance monitor using the PhysicalDisk\% Idle Time counter whilst you are seeing the slowdowns, this will help identify if your hard disk or controller are causing contention and in turn the pausing or unresponsiveness.
If you do find that the “%Idle Time” keeps going very low then it’s time to consider some of the options below to help resolve the issue
- Install a second drive or mirror set, move the Windows Page File to this second disk/array to reduce the load on the drive/array holding your operating system
- Install additional memory into the computer or server, this will reduce paging to disk and will generally improve overall system performance
- Migrate to or upgrade your existing RAID controller to a unit that had a Battery Backed Cache (Fast) or Flash Backed Cache (Newer – Faster) to significantly improve performance and alleviate the system
- Migrate to faster hard disk drives, 7200, 10,000 or 15,000 RPM drives are amongst the fastest. The SATA interface is slower than the SAS interface but is cheaper. Try to invest in the fastest drives that you can to future proof the system and avoid future performance issues if you have to scale for more users.
- Ensure that you have at least 20-25% free disk space on all partitions/drives
- Defragment all drives on a regular basis to optimise read and write operations
- A cheap solution for improving disk performance may be to turn on the Hard Disk Cache using “Device Manager” or in the event that you are using a RAID controller without a battery backed Cache module you will need to open the RAID Array Management Software and then enable Disk Cache within the management software as this feature will not be available within “Device Manager” in this instance. Please note that this does have some risks and should be used with caution, you may loose data in the event of a sudden/unexpected loss of power to the system. Consider using this option with a UPS and redundant power supplies to reduce the risk of power loss to the system. As always ensure you have a reliable backup that is carried out at regular intervals.
Example – HP RAID Array Configuration Utility:
Example – Windows Device Manager:
Powershell Script to Determine Number of Connections to your Microsoft Terminal Services Gateway
I’ve put together another script that might be useful for monitoring how busy your Terminal Services Gateway is at various times of the day. This Powershell Script can be used with GFI Max Remote Management or SpiceWorks to easily identify busy servers.
$GETTSGWCC = Get-Counter ‘\Terminal Service Gateway\Current connections’
$TSGWCC = $GETTSGWCC.CounterSamples |Select-Object CookedValue
Write-Host You have $TSGWCC.CookedValue Current Connection\s to the Terminal Services Gateway
Feel free to edit the text part of the output (Last line), this could be reduced/simplified if required.