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Microsoft SBS 2011 Service Pack 1 Service Pack 1 Service Pack 1 Service Pack 1 Small Business Server 2011 Windows Windows 7 Windows Server 2008 R2

Csc.sys – Pre Service Pack 2 Revision History for Windows 7 SP1, Windows Server 2008 R2 SP1 and Windows Small Business Server 2011 (SBS 2011)

Csc.sys – Pre Service Pack 2 Revision History for Windows 7 SP1, Windows Server 2008 R2 SP1 and Windows Small Business Server 2011 (SBS 2011)

11-May-2012 – 6.1.7601.21992 – Csc.sys – x86/x64 – http://support.microsoft.com/kb/2531771 – “0x0000007F” Stop error when you try to wake the computer from Sleep (S3) mode if you use offline files in Windows Vista, in Windows Server 2008, in Windows 7 or in Windows Server 2008 R2

26-Jan-2012 – 6.1.7601.21908 – Csc.sys – x86/x64 – http://support.microsoft.com/kb/2665362 – Folder moved from an unpinned location to a pinned location is not available offline in Windows 7 or in Windows Server 2008 R2

20-Dec-2011 – 6.1.7601.21880 – Csc.sys – x86/x64 – http://support.microsoft.com/kb/2649905 – “An unexpected network error occurred” error message when you try to browse a DFS folder in Windows 7 or in Windows Server 2008 R2

16-Jul-2011 – 6.1.7601.21772 – Csc.sys – x86/x64 – http://support.microsoft.com/kb/2561708 – Offline files synchronization may not finish on a computer that is running Windows 7 or Windows Server 2008 R2

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AVG Avira BitDefender CWShredder ESET F-Secure HijackThis Kaspersky Malwarebytes Online Scanner Online Scanner Rescue CD Rescue CD Rescue CD Rescue Disk RootKit Buster Sophos Trend Micro

Useful Virus Removal Tools

A comprehensive list of useful Virus Removal Tools

Sophos Virus Removal Tool

http://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx

Malwarebytes Anti-Malware

http://www.malwarebytes.org

Kaspersky Rescue Disk

http://support.kaspersky.com/viruses/rescuedisk

Trend Micro HijackThis

http://free.antivirus.com/hijackthis/

Trend Micro CWShredder

http://free.antivirus.com/cwshredder/

Trend Micro RootKit Buster

http://free.antivirus.com/rootkit-buster/

Spybot – Search & Destroy

http://www.safer-networking.org/en/spybotsd/index.html

ESET Online Scanner

http://www.eset.com/us/online-scanner/

ComboFix

http://www.bleepingcomputer.com/download/combofix/

Avira AntiVir Rescue System

http://www.avira.com/en/download/product/avira-antivir-rescue-system

Avira AntiRootkit Tool

http://www.avira.com/en/download/product/avira-antirootkit-tool

AVG Rescue CD

http://www.avg.com/gb-en/avg-rescue-cd

BitDefender Rescue CD

http://download.bitdefender.com/rescue_cd/

F-Secure Rescue CD

http://www.f-secure.com/en/web/labs_global/removal/rescue-cd

F-Secure Online Scanner

http://www.f-secure.com/en/web/labs_global/removal/online-scanner

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Canon Command Prompt DELL Epson HP InkJet LaserJet Microsoft OfficeJet Printer Samsung SBS 2003 SBS 2008 SBS 2011 Small Business Server 2003 Small Business Server 2008 Small Business Server 2011 SNMP Windows Windows 2000 Windows 7 Windows Server 2003 Windows Server 2003 R2 Windows Server 2008 Windows Server 2008 R2 Windows Vista Windows XP Xerox XP Mode

Microsoft Windows – Network Printer/s Unexpectedly Show Offline

When using Microsoft Windows (various editions and versions) you may find that your Network Printer Unexpectedly Shows Offline.  This can occur for a number of reasons and todays blog will try and help get you printing again.

First you should verify that you can ping the printer you are trying to print to, you can usually find the hostname or the IP address of the printer from the “Ports” tab of the printers “properties” page.

It should look something like this:

Printer Name or IP Address is where we can see which port the printer is trying to print to, we can then enter a “command prompt” by typing “cmd” into the “run” box and then type the ping command and the ip address or hostname of our printer.  Example is “ping 192.168.1.230” or “ping hpinkjetprinter”

If we do not get a response from the address or hostname then it could indicate that the printer has been assigned a different IP address (DHCP) by the server or your Router.  It could also indicate that the printer is turned off, the network cable is unplugged or damaged, if the printer is wireless it may be that the signal is no longer in range or that the wireless credentials it was setup with have been changed (WEP or WPA Key, SSID).  Many Servers or Routers support reservations so that you can ensure your printer always gets the same ip address, alternatively you can find the hostname of your printer and set the printer port to the hostname, if the ip address changes the computer should then still be able to resolve the hostname to the current and valid ip address of the device.

If your printer is responding to a ping command but you still cannot print then it may be an issue with the configuration of the printers “Standard TCP/IP Port” you will several options on the port configuration page that can effect your ability to submit a print job to the network printer, it may also cause the printer to incorrectly report that it is offline.

One particular issues that I have witnessed first hand is an HP OfficeJet Printer showing offline when the “SNMP Status Enabled” is ticked under the  “Standard TCP/IP Port” printer port configuration tab.  You may be able to ping the printer and access its web configuration but the printer will continue to show offline in Windows and print jobs will remian in the print queue.  Once the “SNMP Status Enabled” is unchecked the printer will appear online again and print correctly.

You amy also find that your printer only supports RAW or LPR mode, you can usually find further information on the “Protocol” that your printer supports via the technical manual or sometimes via the printers web configuration page.

Last but not least please remeber to check that you have the latest printer drivers from the manufacturers website, any firmware updates or software updates should also be installed to ensure the optimum performance and reliability of your product.  It is also important to remember that you should ensure the printer you are accessing is compatbile with your operating system and that driver support is either providd natively within Windows or the manufcaturer supply drivers via their website.