Tag Archives: WEP

Microsoft Windows – Network Printer/s Unexpectedly Show Offline

When using Microsoft Windows (various editions and versions) you may find that your Network Printer Unexpectedly Shows Offline.  This can occur for a number of reasons and todays blog will try and help get you printing again.

First you should verify that you can ping the printer you are trying to print to, you can usually find the hostname or the IP address of the printer from the “Ports” tab of the printers “properties” page.

It should look something like this:

Printer Name or IP Address is where we can see which port the printer is trying to print to, we can then enter a “command prompt” by typing “cmd” into the “run” box and then type the ping command and the ip address or hostname of our printer.  Example is “ping 192.168.1.230” or “ping hpinkjetprinter”

If we do not get a response from the address or hostname then it could indicate that the printer has been assigned a different IP address (DHCP) by the server or your Router.  It could also indicate that the printer is turned off, the network cable is unplugged or damaged, if the printer is wireless it may be that the signal is no longer in range or that the wireless credentials it was setup with have been changed (WEP or WPA Key, SSID).  Many Servers or Routers support reservations so that you can ensure your printer always gets the same ip address, alternatively you can find the hostname of your printer and set the printer port to the hostname, if the ip address changes the computer should then still be able to resolve the hostname to the current and valid ip address of the device.

If your printer is responding to a ping command but you still cannot print then it may be an issue with the configuration of the printers “Standard TCP/IP Port” you will several options on the port configuration page that can effect your ability to submit a print job to the network printer, it may also cause the printer to incorrectly report that it is offline.

One particular issues that I have witnessed first hand is an HP OfficeJet Printer showing offline when the “SNMP Status Enabled” is ticked under the  “Standard TCP/IP Port” printer port configuration tab.  You may be able to ping the printer and access its web configuration but the printer will continue to show offline in Windows and print jobs will remian in the print queue.  Once the “SNMP Status Enabled” is unchecked the printer will appear online again and print correctly.

You amy also find that your printer only supports RAW or LPR mode, you can usually find further information on the “Protocol” that your printer supports via the technical manual or sometimes via the printers web configuration page.

Last but not least please remeber to check that you have the latest printer drivers from the manufacturers website, any firmware updates or software updates should also be installed to ensure the optimum performance and reliability of your product.  It is also important to remember that you should ensure the printer you are accessing is compatbile with your operating system and that driver support is either providd natively within Windows or the manufcaturer supply drivers via their website.

How to update Network Adapter and Wireless Adapter Drivers within Windows

You may be finding that your network or internet connection is slow or unreliable, you may also find that your computer responds far more slowly whilst you are using network resources because your network adapter drivers are not fully optimised. Wireless network adapter users may find that they cannot connect to some wireless points and/or that wireless range is not what they expect.

Any of these issues could be related to using outdated network adapter drivers so update them.

The primary types of network adapter that you will find in use today are PCI, PCI-Express or USB.  Even wireless and cabled network adapters that are integrated into a laptop or computer will still use one of these fundamental bus types.  Despite who you bought your laptop or computer from (i.e. Dell, HP, Acer, Sony) you will most likely find that a thrd party supplied the network adapter module or chip.  This is actually a good thing because it means that you are not restricted to the often outdated drivers that your system manufacturer will issues when your machine is first produced but then subsequently forget about and never update.

The process to update the drivers usually involves downloading and extracting the zipped/compressed driver file and then using Device Manager to verify and update the drivers are compatible and will install.  You will usually find that the extracted drivers folder includes an “inf” file and various “dll” files.

Once you have the drivers downloaded and extracted on your machine its time to launch Device Manager and find the network adapter that you wish to update the drivers for. On my example machine we want to update the Realtek PCIe Gigabit Adapter so we will double click on it and verify the current driver version.

Here we can see the driver version is “7.23.623.2010 and the date the drivers were released is “23/06/2010”.

Now we want to click “Update Driver” and select the location of the new drivers that we downloaded earlier. To do this we need to click “Browse my computer for driver software” and then selecte the location of the extracted driver files.

Once we have carried out the update the new version will show along with the updated driver release date.

You will usually find that the network adapter in your computer or laptop is manufactured by one of the companies listed below, next to each manufacturer is also a link to the official driver download/support page.

Intel           http://downloadcenter.intel.com
Realtek      http://www.realtek.com.tw/downloads/
Broadcom http://www.broadcom.com/support/ethernet_nic/downloaddrivers.php
Nvidia        http://www.nvidia.co.uk/Download/index.aspx?lang=en-uk
Marvell      http://www.marvell.com/support/downloads/search.do
Ralink        http://www.ralinktech.com/en/04_support/support.php?sn=500
D-Link       http://www.d-link.co.uk/support
Netgear      http://support.netgear.com/app/
Linksys       http://homesupport.cisco.com/en-eu/support/linksys
Belkin         http://www.belkin.com/uk/support/