Category Archives: Internet Explorer 9

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Watchguard XTM Firewall UTM Device – Cannot browse some sites and logs report GAV job open failed (failed to connect to scand at scand)

Cannot browse some sites and logs report GAV job open failed (failed to connect to scand at scand)

You may find that you cannot access or browse some websites when you are using a Watchguard XTM Firewall or UTM device and the GAV (gateway antivirus) is enabled.  When you review the appliance logs you see the following event logged GAV job open failed (failed to connect to scand at scand).  In this instance the anti-virus proces or component of the XTM device has probably crashed or stopped responding.

Resolution/Workaround:

You might be able to permantently resolve this issue by upgrading to a newer XTM OS i.e. 11.4.2 to 11.5.2 or you may simply need to apply the latest CSP release for the XTM OS build you are using i.e. 11.4.2 CSP9 (Service Pack).  Newer OS releases and Service Packs often included fixes for these sorts of GAV issue.

A workaround would be to schedule a reboot of your Watchguard XTM appliance, this will reset the GAV (gateway antivirus) and should allow pages to load correctly again.

Internet Explorer, Internet Explorer 8, Internet Explorer 9, Microsoft, SBS 2003, SBS 2008, SBS 2011, Service Pack 1, Service Pack 1, Service Pack 1, Service Pack 1, Service Pack 1, Service Pack 1, Service Pack 1, Service Pack 1, Service Pack 2, Service Pack 2, Service Pack 2, Service Pack 2, Service Pack 3, Service Pack 3, Small Business Server 2003, Small Business Server 2008, Small Business Server 2011, Windows, Windows 7, Windows Server 2003, Windows Server 2003 R2, Windows Server 2008, Windows Server 2008 R2, Windows Vista, Windows XP, XP Mode

CPU Usage may increase to 100% while you are scrolling through a Web page in Microsoft Internet Explorer 8 or Microsoft Internet Explorer 9

CPU Usage may increase to 100% while you are scrolling through a Web page in Microsoft Internet Explorer 8 or Microsoft Internet Explorer 9

This can occur if the “Use smooth scrolling” option is enabled in “Internet Options” by default the “Use smooth scrolling” setting is enabled in Internet Explorer 8 and Internet Explorer 9.

To resolve the issue you just need to disable/untick the “Use smooth scrolling” option in Internet Explorer by following the steps below

  1. On the “Tools” menu in Internet Explorer, click “Internet Options” then click the “Advanced” tab
  2. Click to untick the “Use smooth scrolling” check box as shown in the screenshot below

The Microsoft knowledge base article KB 885355 http://support.microsoft.com/kb/885355

11.2.202.95, 11.2.202.96, 8.0.1, Adobe, Apple, Chrome, Firefox, Flash Player, Google, Internet Explorer, Internet Explorer 8, Internet Explorer 9, Mac OS X, Microsoft, Mozilla, Safari, SBS 2003, SBS 2008, SBS 2011, Service Pack 1, Service Pack 1, Service Pack 1, Service Pack 1, Service Pack 2, Service Pack 2, Service Pack 2, Service Pack 2, Small Business Server 2003, Small Business Server 2008, Small Business Server 2011, Windows, Windows 7, Windows Server 2003, Windows Server 2003 R2, Windows Server 2008, Windows Server 2008 R2, Windows Vista, Windows XP, XP Mode

Adobe Flash Player 11.2 Beta for Windows and Mac OS X

You can download and trial the beta release of Adobe Flash Player 11.2 using the following link

http://labs.adobe.com/downloads/flashplayer11-2.html

This beta release introduces multi-threaded video decoding and Flash Player background updates

Fax, Internet Explorer, Internet Explorer 9, Microsoft, SBS 2003, SBS 2008, SBS 2011, Small Business Server 2003, Small Business Server 2008, Small Business Server 2011, Windows, Windows 7

[RESOLVED] Windows Fax and Scan – Invalid procedure call or argument URL: res://ieframe.dll/preview.js

When you try to use Windows Fax and Scan to send a fax message with content in the body section of the fax you may get an error similar to the following example:

Script Error

Line: 2107

Char: 1

Error: Invalid procedure call or argument

Code: 0

URL: res://ieframe.dll/preview.js

This seems to start occurring after Internet Explorer 9 is installed and currently it seems that the only workaround is to uninstall Internet Explorer 9 or not enter text into the body section of the fax.

Following on from our Microsoft PSS case we have been given two different solutions to this issue, the first is to apply the latest Cumulative Security Update for Internet Explorer.  This can be obtained via Microsoft Update or Windows Update and may have already been installed automatically.  You can find further information here MS11-099: Cumulative Security Update for Internet Explorer: December 13, 2011 http://support.microsoft.com/kb/2618444

Another possible fix for this issue is to apply the hotfix mentioned in Microsoft KB 2647169 http://support.microsoft.com/kb/2647169 this applies to Windows 7, Windows Server 2008 R2 and Microsoft Windows Small Business Server 2011 (SBS 2011).

A case is open with Microsoft PSS regarding this issue and once I have more permanent fix I will post it here.

Here is the official stance from Microsoft on this issue http://support.microsoft.com/kb/2629557