Tag Archives: crash

"Blue Screen of Death", Blue Screen of Death, Blue Screen View, BSOD, Crash Dump, Microsoft, Nirsoft, SBS 2003, SBS 2008, SBS 2011, Service Pack 1, Service Pack 1, Service Pack 1, Service Pack 1, Service Pack 1, Service Pack 1, Service Pack 1, Service Pack 1, Service Pack 2, Service Pack 2, Service Pack 2, Service Pack 2, Service Pack 3, Service Pack 3, Small Business Server 2003, Small Business Server 2008, Small Business Server 2011, Windows, Windows 2000, Windows 7, Windows Server 2003, Windows Server 2003 R2, Windows Server 2008, Windows Server 2008 R2, Windows Vista, Windows XP, XP Mode

Troubleshoot a Blue Screen of Death BSOD or Crash Dump on a Microsoft Windows Operating System

26/01/2012 Stuart Davey

It’s probably the thing we all dread most, evereything has been working great for weeks/months/years and then suddenly your machine starts randomly crashing to a Blue Screen of Death or BSOD

All is not lost though as Windows will often generate its own crash dump a report of what happened to cause the crash, this is often invaluable when it comes to finding the cause and fixing it.

A company called Nirsoft offer a great little utility called Blue Screen View, you can download it from here ttp://www.nirsoft.net/utils/blue_screen_view.html

This program will automatically analyse the default Mini Dump and Crash Dump locations and then pull back a summary of the driver or system file that was most likley the cause of your crash. In many cases it’s then just a simple case of removing the offending software, updating/downgrading the device driver or installing a software patch/hotfix.

11.5.1, 11.5.1, 11.5.1, 11.5.2, 11.5.2, 11.5.2, 21, 22, 23, FireBox, Watchguard, XTM

[RESOLVED] – Watchguard Fireware 11.5.1 – XTM 2 Series Appliance Locksup, Stops Responding to Login Requests and/or outbound traffic rejected

16/12/2011 Stuart Davey

Please be aware that Watchguard Fireware OS 11.5.1 and 11.5.2 have a very recently identified issue where by an XTM 2 Series unit will randomly not respond to Login requests and will not route outbound traffic. I have been informed by Watchguard support that this is still not fully resolved in 11.5.2 so we have had to downgrade many of our units to 11.4.2 to avoid them locking up and requiring a physical restart (pull power cord out). An updated release of 11.5.1 can now be requested from Watchguard support that should resolve the lockups. This updated 11.5.1 release is tagged as a debug build so other issues may be present. A CSP Service Pack release is due for 11.5.2 to resolve this issue and a permanant fix is expected to be in the 11.5.3 release of the XTM OS.

Please request Fireware XTM OS 11.5.2 – CSP1 Build # 338385 for the XTM 2 Series from Watchguard, this 11.5.2 CSP release resolves the lockups that were first introduced with 11.5.1.

Lockup Fixes included within 11.5.2 CSP1:

Multiple bug #s: changes to resolve file system writing error introduced in v11.5.1 on XTM 21-23 models. The file system error caused several problems such as; management access stops, wireless stops working, new connections through the Firebox may fail.

More detail can be found here http://aidinit.com/2012/03/watchguard-xtm-2-series-xtm-3-series-xtm-5-series-xtm-8-series-fireware-xtm-os-11-5-2-csp1-build-338385/

Microsoft, SBS 2011, Service Pack 1, Service Pack 1, Service Pack 1, Service Pack 1, Small Business Server 2011, Windows, Windows 7, Windows Server 2008 R2

Windows 7, Windows Server 2008 R2 and SBS 2011 with Service Pack 1 – You may see a STOP: 0x0000007F error message when resuming from sleep/hibernate or initiate a data transfer over the network

08/12/2011 Stuart Davey

If you are running Windows 7, Windows Server 2008 R2 or SBS 2011 with Service Pack 1 then you may experience the following error:

STOP: 0x0000007F (parameter1, parameter2, parameter3, parameter4) UNEXPECTED_KERNEL_MODE_TRAP

This can occur in a number of scenarios such as initiating a data transfer over the network or resuming the computer/server from sleep/hibernate. Ultimately the issue is related to the operating system not allocating enough stack space. The issue can be resolved by applying the hotfix from the Microsoft Article KB 2519736 http://support.microsoft.com/kb/2519736

Microsoft, SBS 2008, Service Pack 1, Service Pack 2, Service Pack 2, Service Pack 2, Service Pack 2, Small Business Server 2008, Windows, Windows Server 2008, Windows Vista

Windows Vista, Server 2008 and SBS 2008 Service Pack 2 – You may find that Memory Manager can no longer commit Memory Pages resulting in applications and services experiencing performance and reliability issues

29/11/2011 Stuart Davey

If you are running Windows Vista, Windows Server 2008 or Windows Small Business Server 2008 with Service Pack 2 you may find that Memory Manager can no longer commit Memory Pages resulting in applications and services experiencing performance and reliability issues.

This issue occurs because the Memory Manager incorrectly attempts to return more memory pages than have actually been allocated.

The issue can be resolved by applying the hotfix KB 2619529 http://support.microsoft.com/kb/2619529

Aid In IT

Tag Archives: crash

Troubleshoot a Blue Screen of Death BSOD or Crash Dump on a Microsoft Windows Operating System

Windows 7, Windows Server 2008 R2 and SBS 2011 with Service Pack 1 – You may see a STOP: 0x0000007F error message when resuming from sleep/hibernate or initiate a data transfer over the network

Windows Vista, Server 2008 and SBS 2008 Service Pack 2 – You may find that Memory Manager can no longer commit Memory Pages resulting in applications and services experiencing performance and reliability issues

IT – Software and Hardware Support Resources