Tag Archives: “Windows Vista”

Intel, Logitech, Microsoft, Nvidia, SBS 2008, SBS 2011, Small Business Server 2008, Small Business Server 2011, Windows, Windows 7, Windows Server 2008, Windows Server 2008 R2, Windows Vista

Windows Vista and Windows 7 – USB Audio Device or USB Headset can cause High CPU Usage and you may notice skipping in the sound playback

If you use a USB Headset, USB Speakers or USB Sound Card under Windows Vista or Windows 7 you may notice that the CPU Usage is very high when you are listening to sound, music or gaming.  You may also notice that the audio lags or skips as a result, this will normally occur every 10-20 seconds and may get worse over an extended period of time.

This is most likely to occur when the device is connected to a USB 2.0 EHCI (Enhanced Host Controller Interface)

The issue is caused by a problem with the usbport.sys driver that is part of Windows

The issue can be addressed in Windows 7 or Windows Server 2008 R2 by upgrading to “Service Pack 1”

The issue can be addressed in Windows Vista – Service Pack 2 or Windows Server 2008 – Service Pack 2 by applying the hotfix from http://support.microsoft.com/kb/981214 which includes an updated version of usbport.sys

D-Link, Fujitsu, HP, Intel, Microsoft, Primergy, ProLiant, PROSet, SBS 2003, SBS 2008, SBS 2011, Small Business Server 2003, Small Business Server 2008, Small Business Server 2011, Windows, Windows 2000, Windows 7, Windows Server 2003, Windows Server 2003 R2, Windows Server 2008, Windows Server 2008 R2, Windows Vista, Windows XP

Intel Network Adapter Diagnostics May Wrongly Report that the Network Cable is over 100 Metres Long

When you run a Cable diagnostic using the Intel PROSet Network Adapter Diagnostics you may find that the utility incorrectly reports that your network cable is over 100 Metres and/or that the Cable is faulty/poor.

This issue can occur if you have a network switch that implements “power Saving” or “Green Ethernet” this feature is meant to reduce the power to a network port that is supporting a device with a short network cable run.

This “power saving” or “Green Ethernet” feature can cause the diagnostics to fail and can sometimes contribute to network drops and/or poor network throughput.  If you have a managed/smart switch then you can normally login via a browser and “Disable” this feature to correct the issue.

Acer, ASUS, DELL, Fujitsu, High Definition Audio Codecs, HP, Microsoft, Realtek, Samsung, Sony, Toshiba, Windows, Windows 2000, Windows 7, Windows Vista, Windows XP

Microsoft Windows based Computers and Laptops – Slow System Startup with Realtek HD Audio Chipset

You may find that Windows based computers and laptops are very slow to startup and in some instances slow to shutdown.  This has been witnessed when out dated drivers are installed for the integrted Realtek HD Audio Chipset.

The Realtek HD Audio drivers offered on Microsoft Update are often dated 2005 and are many years behind those available directly from the Audio Chipset manufacturer.

You can verify your current Audio Chipset and Driver version from “Device Manager”

Please visit http://www.realtek.com/downloads/ to find and download the latest applicable drivers for your Windows system.  They will usually reference the drivers as “High Definition Audio Codecs (Software)” and then under Windows the list Operating System Compatability for each system and provide several download links based upon locations around the world.  Downloads from the Realtek site can be slow at busy times of the day so you may need to be patient and/or download outside peak hours.

As you can see from the table the current drivers from Realtek Support are dated 21st October 2011 and are usually updated every 1-2 months, it would be worth updating to the latest release to resolve your slow startup times and then add updating your audio drivers into your usual computer maintenance schedule.  Once you have updated remember to check Device Manager to ensure that the latest drivers are actually installed and that the device is operating correctly.

Accounts, Microsoft, Payroll, Sage, SBS 2003, SBS 2008, SBS 2011, Small Business Server 2003, Small Business Server 2008, Small Business Server 2011, Windows, Windows 7, Windows Server 2003, Windows Server 2003 R2, Windows Server 2008, Windows Server 2008 R2, Windows Vista, Windows XP

Sage Accounts and Sage Payroll – Crashing or Poor Performance

Sage Accounts and Sage Payroll are two very popular accounting products and in general work nicely on a well configured computer/network.

The most common issues that affect Sage Accounts and Payroll are listed below

  • Verify that your computer at least meets the minimum requirements to run your version of Sage Payroll or Sage Accounts (You cannot expect optimum performance from a machine that only just meets these basic requirements or that is below the outlined specs.  You might be able to upgrade the Memory in your existing machine to improve its performance or it may be time to consider a new machine)
  • Consumer Oriented Anti-Virus Products (These are usually bloated and will consume a large percentage of the system resources, the inbuilt software firewall may disrupt or interfere with the accessing of Sage Data files on other machines.  If you have a network strongly consider a corporate anti-virus product that does not bog down your machine and can be centrally configured rather than relying on each user to add exceptions for specific Sage files)
  • Accessing your Sage Data via a Wireless or VPN Connection (Both these type of connection only offer limited throughput and are prone to unexpected disconnections due to external factors, losing connection to your Sage Data whilst you are using it can result in a crash or worse still corruption. Consider having network data cabling installed or if this is not possible in your building/home then Ethernet Over the Mains may offer a suitable alternative)
  • Outdated Network Adapter Drivers (Your network adapter may have drivers installed that date back to 2005 or 2006 when you first purchased your computer, even most new computers do not have the very latest network adapter drivers installed.  Please take a look at my previous article for information on how you can find out if your network adapter driver is upto date and performing optimally)
  • Old Data Cabling and Network Hubs (Consider upgrading your internal cabling to Cat 5e or Cat 6, these both support speeds up to 1000Mbps or 1Gbps, this offers a significant boost over older 10Mbps networks.  You may also find that if your cabling is already suitable that your Network Hub or Switch is only capable of these slower speeds.  The best performance can be achieved by using a Managed Gigabit Switch, this will offer 1000Mbps to any computer/server/laptop that has a suitable network adapter installed or at least 100Mbps to those machines with older network adapters)
  • Unpatched Machine (Your desktop or server may be missing important Service Packs or updates that improve the overall responsiveness of the system or correct issues related to poor network or disk throughput.)
  • Operating System Hotfixes (Sometimes if an issue is not widely acknowledged Microsoft will release a requestable Hotfix rather than post the update to all users, this Hotfix may make it into a subsequent Service Pack but until this is released you may need to request appropriate hotfixes from Microsoft via http://support.microsoft.com )
  • Data Corruption or Repair may be required (If your data has been damaged in the past then a repair may be required to make it consistent, it is also possible that your Sage Data could be compacted to reduce the overall size and thus improve performance when accessing the data)

Hopefully you find this information useful, it does not cover all possible issues but should generally aid most Sage users.  Please always make several backups of your Sage Data before making any changes to your system or Sage.  Ideally you should make sure that at least one of these backups is to external media (USB pen, DVD/CD, External Hard Disk).