Tag Archives: Yealink

Change of behaviour with TRAN (Transfer) key after upgrading Yealink T3X and Yealink T2X Firmware to V70

I have noticed a change of behaviour with TRAN (Transfer) key after upgrading Yealink T3X and Yealink T2X to the new V70 firmware along with upgrading 3CX Version 11 to Service Pack 3.

It appears that the default DSS Key Transfer Mode is changed from Attended Transfer to Blind Transfer.  An Attended Transfer was always performed when you used the BLF/DSS Keys to perform the Transfer in previous Yealink firmware versions.  For example A calls B wanting to speak with C, B presses TRAN button and then presses the BLF/DSS Key for C.  In this instance B should be able to speak with C (Attended Transfer) to see if they want to take the call rather than A just being passed straight to C (Blind Transfer).

yealink blind transfer

 

You need to login to the Yealink HTTP Interface and then navigate to Phone->Features->Transfer Settings and Change “Transfer Mode via DSSKey” to “Attended Transfer” by using the drop down menu.

yealink attended transfer

So by changing this simple setting you can restore the Attended Transfer function whilst still taking advantage of the V70 Firmware for your Yealink Phone.

Dial code to set 3CX MyPhone extension status

You can use the following dial codes to change your 3CX MyPhone extension status

The dial codes are as follows:

*30 = Available

*31 = Away

*32 = OutOfOffice

*33 = Custom1

*34 = Custom2 *3

You can just dial *31 to change your status to Away in 3CX MyPhone

 

How to automatically update your 3CX My Phone Status when DND is Enabled or Disabled on your Yealink Handset

How to automatically update your 3CX My Phone Status when DND is Enabled or Disabled on your Yealink Handset

Access your Yealink phones management GUI using a web browser and login.  Once you are logged in click on Phone on the top menu bar and then select Features from the left hand menu.  Scroll down until you see “DND On Code” and “DND Off Code”

You will find these blank but can occupy them as follows

If you turn on DND on your Yealink handset using the DND Key then the phone will send *31 to the 3CX Phone System and this will update your My Phone Extension Status to Away

If you turn off DND on your Yealink handset using the DND key then the phone will send *30 to the 3CX Phone System and this will update your My Phone Extension Status to Available

You could also use *34 instead of *31 which is called “Out of Office 2” (Custom Profile 2) you can then then enter custom status text next to this profile so that you and others know you have turned on DND rather than just setting your status as Away or Out of Office by changing your status manually in 3CX My Phone.